Starting today, companies that use the Microsoft field service app can integrate Glympse’s En Route technology to provide customers with real-time updates on a live map, showing where the technician is and when he or she is estimated to arrive for an appointment. Operations managers back at the office can also use the tool to track field workers.
Microsoft Dynamics 365 for Field Service is an app that helps businesses schedule and manage service appointments.
It’s the second time the two Seattle-area companies have collaborated. Last year, Glympse equipped Microsoft’s virtual assistant, Cortana, with location tracking.
Time Warner Cable and other companies that frequently coordinate field service appointments already use Glympse’s technician-tracking technology. Other partners — from carmakers like Ford to device manufacturers like Samsung — also use Glympse’s location sharing services.
Microsoft and Glympse have ties that date back to the startup’s launch in 2008. Co-founders Bryan Trussel, Steve Miller and Jeremy Mercer worked at Microsoft before launching Glympse.
At the end of last year, Glympse raised about $11 million, funding that Trussel, the Glympse CEO, called “a direct result of 2016 showing great success of our location-sharing platform on both the consumer and enterprise side.” Trussel added at the time, “Our foray into enabling businesses to ‘Uber-ize’ their relationship with customers by sharing real-time location information has been wildly successful.”